Hiring a Pool Leak Detection Company: What Every Savvy Homeowner Should Know

The Smart Homeowner’s Guide to Pool Leak Detection

Hiring a pool leak detection company shouldn’t feel like a gamble. Between confusing pricing models, vague warranties, and unclear repair options, it’s easy to feel unsure about who to trust.

This guide will walk you through when you need leak detection, what to expect during the process, red flags to watch for, and how to choose a reputable company. When done right, professional leak detection saves you money, time, and countless headaches — especially in Florida’s pool-heavy neighborhoods.

First Things First: Do You Even Need Leak Detection?

Before you call a company, it’s important to confirm whether what you’re seeing is normal water loss or an actual leak.

If your pool is only losing a small amount of water or you’re uncertain, a reputable company will take the time to educate you on what’s normal evaporation versus a true leak — not rush you into a service call.

For instance, in Central Florida, it’s normal to lose about ¼ to ½ inch of water per day to evaporation depending on humidity, temperature, and wind. To better understand these variables, read our in-depth guide, Is Your Pool Level Dropping – Leak or Normal Evap?

If your pool is losing more than that, or you find yourself constantly refilling it, that’s when professional leak detection becomes essential.

What to Expect From a Professional Pool Leak Detection Experience

Not all companies operate the same way. A trustworthy pool leak detection company will set clear expectations from the first phone call.

Here’s what that should look like:

1. Highly Rated on Google

A company’s reputation speaks volumes — and real customer reviews are one of the best ways to measure trust and performance. Look for a pool leak detection company with a strong Google rating and a substantial number of verified reviews. Consistently high feedback indicates reliable service, honest communication, and proven results that homeowners can depend on.

2. A Clear Commitment to Transparency and Integrity

Trustworthy companies make transparency part of their DNA — not just a talking point. From upfront pricing to clear explanations of process, warranty coverage, and what to expect during a visit, integrity shows through every step.

At Aaron’s Leak Detection, we’ve built our entire Learning Center around this principle — sharing detailed insights on pricing, process, and common leak scenarios so you know exactly what you’re paying for and why.

If you’re curious about what transparent pricing looks like, visit How Much Does It Cost to Fix a Pool Leak? for our pricing, a breakdown of general cost factors and what’s included.

3. Comprehensive Testing

A quality inspection includes:

• Structural Examination – checking everything below water - tiles, lights, fittings, surfaces, etc
  
  
• Plumbing Leak Detection – pinpointing underground or return line leaks
  
  
• Detailed Documentation – with underwater photos and videos, to document all that was found, and written reports summarizing all findings.

Learn more details about our process in Our Leak Detection Process.

4. Repair Options That Make Sense

Many leaks can be resolved with epoxy repairs, which, when used properly, are cost-effective, quick and can provide a long-lasting, often permanent, repair solution. 

However, the success of an epoxy repair depends heavily on proper diagnosis and application. If the underlying issue isn’t identified accurately — such as water pressure behind the crack or an unseen plumbing failure — even a well-applied epoxy patch can fail prematurely. That’s why professional testing and inspection are essential before deciding if epoxy is truly the right solution for your specific leak.

But epoxy isn’t a fix-all — some structural or plumbing leaks require construction-level work to resolve the leak completely.  

There’s a huge red flag on the other side of the ‘to epoxy or not’ issue -  some companies will not offer epoxy repairs at all.  They will heavily downplay epoxy as a high-quality solution for some leaks in the mind of the customer.  They are setting themselves up to sell an expensive construction repair.  Unfortunately, this happens too often when a quality and inexpensive epoxy repair could have resolved the leak.

A company with integrity will have this perspective on epoxy repairs: 1) They’ll offer epoxy as a solution at little to no cost, 2) they’ll warranty this repair and 3) they’ll know when a leak requires a solution beyond epoxy, such as a construction-type repair.

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To understand when epoxy is right (and when it’s not), read When Is Epoxy Not the Right Choice for a Pool Leak Repair?

Locate and Repair: They Should Do Both

A qualified leak detection company should not only locate leaks but also perform on-the-spot epoxy repairs when possible.  They should also be properly licensed, insured, trained and equipped to handle more major construction-type repairs

Ask if the company is a licensed Florida State Contractor and if they carry proper insurance. Many leak detection providers only find leaks, leaving you to hire someone else for repairs.

To learn how Aaron’s handles both detection and repair with transparency, see Can Aaron’s Leak Detection Fix My Pool Leak or Just Locate It?

Keep in mind: if a company promises to fix “anything and everything,” that’s often a red flag. Though it’s not common, some leaks require unique repairs performed specialized trades — and honest companies will know their professional limits. For example, cracks in your pool wall from major shifting and settling require a very specialized approach - foundation stabilization and reinforcement - to be properly repaired.  See When We Don’t Perform the Repair (And What Happens Next) for more details.

Why Guarantees and Warranties Matter

A professional company should guarantee their leak detection results and explain any exclusions clearly before the service is scheduled.

At Aaron’s, we offer an industry-first six month warranty on your original leak detection and a one year warranty on any construction repairs.  This means if your pool continues losing water after following our recommendations, we’ll return at no cost to address the issue and get your pool leak-free.

You can read more about our warranty and how we put an end to water loss frustrations  in How Much Does It Cost to Fix a Pool Leak? and Can Aaron’s Leak Detection Fix My Pool Leak or Just Locate It?

Red Flags to Watch Out For

Unfortunately, not every company operates with transparency. Here are warning signs to avoid:

• Unwilling to educate on what to expect for evaporation - immediately booking the appointment, even if you’re reporting minimal water loss
  
  
• Slow or unclear communication
  
  
• Per-hour or per-leak pricing traps
  
  
• Stopping after finding one leak, even if symptoms persist
  
  
• Vague promises like “we’ll figure it out as we go”
  
  
• High-pressure upselling
  
  
• Employee incentives for additional work - like construction repairs
  
  
• Misuse of epoxy – either dismissing it entirely or overselling it
  
  
• No clear warranty on the initial leak detection or repairs
  
  
• No reporting or documentation of findings - underwater photos and videos create provide evidence of findings and create customer confidence
• Limited online reviews or poor ratings
  
  

Green Flags of a Trusted Leak Detection Company

The best companies share several key traits:

• Strong reputation and verified reviews: See Aaron’s outstanding Google reviews
  
  
• Transparent, published pricing: How Much Does It Cost to Fix a Pool Leak?
  
  
• Educational approach: explaining evaporation vs. leak scenarios before scheduling service
  
  
• Guaranteed detection and warranted repairs
  
  
• No upselling incentives or commission-based repair models
  
  

For a detailed look at what sets a true professional apart, check out Us vs. Them: Discover Why Aaron’s is Central Florida’s Top Pool Leak Detection Expert!

Protect Yourself: A Smart Homeowner’s Checklist

Before hiring, ask these key questions:

• Do they answer or return calls promptly?
  
  
• Is leak detection priced at a flat fee, with no hidden charges?
  
  
• Are plumbing leaks included and pinpointed in that fee?
  
  
• How long is leak detection guaranteed?
  
  
• Will they return under warranty if leaks persist after proper repairs?
  
  
• How are findings documented — photos, videos, reports?
  
  
• Are epoxy repairs offered on-site?
  
  
• Are employees incentivized to upsell unnecessary work?
  
  
• Are they a licensed Florida State Pool Contractor and properly insured?
  
  
• Do they have strong, consistent Google reviews?
  
  

These questions separate the pros from the pretenders — and protect your pool investment for years to come.

Expert Pool Leak Detection in Orlando, FL

If you’re seeing unexplained water loss, air bubbles, or rising water bills, it’s time to call the professionals. Aaron’s Leak Detection is Central Florida’s trusted choice for pool leak detection in Orlando, FL — combining advanced technology, transparent pricing, and unmatched customer care.

We locate and repair leaks accurately, document every finding, and back our work with a six-month warranty for total peace of mind.

Schedule your service and experience the difference of a company that truly puts homeowners first.